Refund policy

We refund a payment only in these cases:

• Double charge. You were charged twice for the same subscription period. We refund the duplicate payment.
• Unauthorized charge. You prove that a charge was made without your authorization and you report it to us with supporting details. We refund the charge and secure the account.
• Total service failure. The service was completely unavailable to you for a substantial part of your paid period because of a failure on our side, and we could not fix it. We refund the affected part of the period. This also covers the case where we stop offering the service: we refund the unused part of a prepaid period.

To request a refund under one of these exceptions, email [email protected] within 30 days of the charge, from the email address of your account, with the date and amount of the charge and a short description.

You can cancel your subscription at any time in your account settings. Cancellation stops future renewals. Your access continues until the end of the period you have already paid for. Cancelling does not refund the current period, in whole or in part.

Moving to a lower plan takes effect from your next renewal and does not refund the current period. Moving to a higher plan charges the difference right away.

If you are a consumer in the European Union, you normally have 14 days to withdraw from a contract for digital services. At checkout you are asked to consent to immediate performance of the service and to confirm that you understand that you lose your right of withdrawal once the service starts. Once you give that consent and the service starts, the right of withdrawal expires. If you did not give that consent, contact us at [email protected] within 14 days of purchase to withdraw.

If you think a charge is wrong, please email [email protected] before you contact your bank. Most billing questions are solved within one business day.

Write to [email protected]. See also our terms of service, privacy policy and voice typing app pricing.