Dictation software for customer support agents and teams
VoiceTyping is dictation software for customer support agents who answer the same kinds of tickets all day and want the reply written as fast as they can say it. You speak the answer, AI cleanup removes the ums and false starts and adds punctuation, and the extension types a polished reply into Zendesk, Intercom, Help Scout, Freshdesk or any web helpdesk. Personal costs 7 USD a month billed yearly, and Team starts at 3 seats.
The short answer for support agents and support leads
A support agent who handles 60 tickets a shift types the same shape of answer over and over: greeting, the fix, the next step, a sign off. At a typing speed of about 40 words per minute, a 90 word reply takes more than two minutes with editing. Spoken at a normal pace the same reply takes about 40 seconds.
Hold the record button, say the answer the way you would on a call, and the Chat or Email style returns clean text with the right tone. Say "friendlier" or "shorter" and it changes. Your queue moves faster and your tone stays consistent from the first ticket of the day to the last.
Ticket replies without the typing
Click into the reply box, hold the button and answer. Fillers, restarts and repeated words disappear, so a rambling spoken explanation becomes three tidy sentences.
Tone that matches the customer
Pick a style for the situation. Chat for quick live messages, Email for formal threads, and on Pro a custom style such as "warm, short, no jargon". Spoken edits like "no, make that Tuesday not Monday" fix the text instead of being typed twice.
Product names and error codes spelled right
Add feature names, plan names, error codes and customer account terms to your personal dictionary once. Personal holds 200 words and Pro holds 2,000.
Snippets for what you send every hour
Save your refund policy line, password reset steps and escalation notice as snippets and insert them by voice. Personal includes 10 snippets and Pro has no limit. A Team plan keeps the same wording across everyone on the floor.
Internal notes and handoffs
Dictate the case summary you leave for the next shift or for engineering: what the customer reported, what you tried, what is still open. Handoffs get written because they cost 30 seconds instead of five minutes.
Works in browser helpdesks
The extension for Chrome and Edge types into the reply fields of web based tools such as Zendesk, Intercom, Help Scout, Freshdesk, Gorgias and Front, plus Slack and Gmail. No integration to install and no admin approval on your helpdesk.
How an agent clears a ticket by voice in four steps
- 01 Add the extension to Chrome or Edge, it takes a couple of minutes.
- 02 Open a ticket, click into the reply and hold the record button. Say the answer as you would on the phone.
- 03 Pick Chat or Email style, read the result once and fix anything by voice.
- 04 Send, and open the next ticket. Dictate three in a row and you will feel the difference.
How far each plan goes for a support agent
AI minutes are counted on your speech, by the second. A ticket reply is usually 20 to 60 seconds of talking.
| Plan | Price billed yearly | AI minutes per month | About this many 45 second replies | Daily cap |
|---|---|---|---|---|
| Personal | 7 USD per month (84 USD per year) | 400 | about 530 | 40 minutes |
| Pro | 14 USD per month (168 USD per year) | 900 | about 1,200 | 90 minutes |
| Team | 24 USD per seat per month, from 3 seats | 1,500 per seat | about 2,000 per seat | 120 minutes per seat |
An agent who dictates 30 replies and a few notes a day uses about 25 minutes, which fits the Personal daily cap. Full time agents who dictate most of their output usually choose Pro or Team. Monthly billing is 15 USD for Personal and 29 USD for Pro. A support floor of five agents on one dictation software for teams plan gets shared billing and invoices. Every plan is on the voice typing app pricing page.
One hour of tickets, typed and dictated
A realistic hour for an agent answering email tickets of average difficulty.
| Task | Typing | Dictating |
|---|---|---|
| 12 standard replies at 80 words | 36 minutes | 10 minutes |
| 3 longer troubleshooting replies at 200 words | 18 minutes | 5 minutes |
| 3 handoff notes at 60 words | 6 minutes | 2 minutes |
| Total for 18 items | 60 minutes | 17 minutes |
Typing assumes about 40 words per minute with editing, dictating assumes about 140 words per minute plus one read through. Real numbers vary, but a gap like this means roughly twice the tickets cleared in an hour or the same number with time left for the hard ones. For a team lead the first measure is handle time per ticket, so track it for a week before and after.
What support teams dictate with VoiceTyping
- SaaS and ecommerce support desks answering order, billing and how to questions by email and chat.
- Customer success managers writing check in emails and renewal notes after calls.
- Support leads writing macros, internal announcements and weekly summaries.
- Escalation and technical support documenting steps taken and reproduction details.
- Agency and outsourced support where many agents must sound like one brand.
When ticket exports and weekly metrics arrive as spreadsheets in odd formats, a site that can convert Excel files online in any format saves a trip through desktop software. You remain responsible for the accuracy of every reply, and for what you paste into any tool under your own customer privacy obligations.
VoiceTyping compared with other dictation options for support work
Facts about other products are as published at the time of writing and may change.
| VoiceTyping | Built in browser or phone dictation | Dragon Professional | Wispr Flow | |
|---|---|---|---|---|
| Price | 7 to 14 USD per month billed yearly | Included | About 699 USD one time | Pro about 12 USD per month billed yearly |
| Removes ums and false starts | Yes | No | No | Yes |
| Styles for chat and email | Yes, 4 built in plus custom on Pro | No | No | Tone per app |
| Custom vocabulary for product terms | 200 or 2,000 words | No | Yes | Yes |
| Types into desktop programs | No, browser only | Not applicable | Yes, Windows only | Yes |
| Team plan with invoices | Yes, from 3 seats | No | Through resellers | Yes |
If your helpdesk is a desktop program or you need to dictate into a softphone window, Dragon or Wispr Flow may fit better because they type into any window. If your tickets live in the browser, VoiceTyping is the cheaper fit on a yearly plan. Details are on the Dragon dictation software alternative and Wispr Flow alternative pages, and the full roundup of the best speech to text software.
FAQ
What is the best dictation software for customer support?
The best dictation software for customer support turns a spoken answer into a clean reply with no editing and works inside your helpdesk. VoiceTyping removes ums, applies corrections and types into web based ticket tools. Agents tied to a desktop only program may prefer Dragon on Windows.
Can I dictate replies in Zendesk, Intercom or Help Scout?
Yes, if the helpdesk runs in Chrome or Edge. Click into the reply field, hold the record button and speak, and the extension types the cleaned text. Read it once before sending, since you own the answer.
How much does dictation software for customer support cost?
VoiceTyping Personal is 15 USD per month or 84 USD per year, Pro is 29 USD per month or 168 USD per year, and Team is 24 USD per seat per month billed yearly from 3 seats. Dragon Professional costs about 699 USD one time and runs only on Windows.
Will it keep my tone consistent across agents?
Yes. A Team plan lets every agent use the same styles and snippets, so greetings, refund wording and sign offs read the same whoever answers. Each seat has its own dictionary and minutes.
Is dictation OK for customer data?
Audio is processed to produce text and deleted right after transcription, and it is never used to train models. Read the privacy and security page and follow your own company policy on what customer data may go into any tool.
Try it on your next ticket
Record 15 seconds the way you would answer a customer on the phone and see the clean version before you decide anything.